Doncaster, UK. — September 24, 2019 — National Express Rail GmbH has chosen DriveCommander to help enhance their commitment to safety, customer service and excellence by ensuring that their driver’s tablet PCs cannot be used whilst the trains are in operational service.

Their drivers are issued with tablets to enable improved safety information, better communication for passengers and improved fault reporting. However, it was critical that the tablets would not introduce any additional associated risks or driver distractions.

National Express were looking for a solution that:

  • Ensured that tablets are locked while trains are in operational service
  • Limited tablet functionality while in operational service only
  • Satisfied internal I.T. and data protection policies
  • Provided a means of ensuring compliance backed up by evidence
  • Could be swiftly introduced and tested
  • Met and respected staff privacy
  • Was cost-effective

Results delivered in only nine days!

The full rollout took only nine days to achieve, from the point of enquiry to installation and has now been in operational service since September 2019, enhancing safety for
customers, staff and the public.

About National Express Rail

National Express Rail GmbH operates the Rhine-Münster Express and the Rhine-WupperBahn contracted rail services in Germany and have been awarded further contracts to
operate Rhine-Ruhr Express (RRX) services.

National Express’s vision is to earn the lifetime loyalty of its customers by consistently delivering frequent, high performing public transport services which offer excellent value. Underpinning this Vision National Express has a standard set of values focusing on Excellence, Safety, Customers, People and Community.

Read the full case study here

View the letter of recommendation Press Release
United Kingdom
24th September 2019